Sr. Customer Service Executive – International Voice Process

Location

Mumbai, Maharashtra, India

Salary

INR 400,000 / year

Company

akash pawar

Job description

### Role & Company / Project Overview Outpace Consulting is hiring for the position of Sr. Customer Service Executive for an International Voice Process in Mumbai. This role offers an excellent opportunity to work in international customer support with global standards. ### Key Responsibilities & Daily Duties • Handle customer queries over international voice calls. • Provide clear, accurate, and professional solutions. • Maintain call quality and follow process guidelines. • Record customer interactions and update details in the system. • Handle customer concerns professionally while maintaining service standards. • Meet defined quality and performance expectations. ### Required Qualifications, Skills & Experience • Qualification: Graduates & Undergraduates are eligible. • Experience: Minimum 6 months of experience in an International Voice Process. • Good spoken English and customer-handling skills. • Immediate joiners preferred. ### Working Hours, Shifts & Location Details • Working Days: 5 days a week. • Week-Offs: 2 rotational week-offs. • Shift: Rotational shifts. • Job Location: Mumbai, Maharashtra. ### Compensation & Benefits • CTC: ₹4 LPA (Approx. ₹27,000 per month in-hand). • Night Shift Allowance: Up to ₹3,000. • Transport: Cab facility available. ### Application Instructions Eligible candidates with relevant international voice process experience can apply directly using the contact details provided.