Sr. Customer Service Executive – International Voice Process

Location

Mumbai, Maharashtra, India

Salary

INR 400,000 / year

Company

Akash pawar

Job description

### Role & Company / Project Overview Outpace Consulting is hiring a Sr. Customer Service Executive for an International Voice Process in Mumbai. This role is focused on handling international customer support and queries over voice calls. ### Key Responsibilities & Daily Duties - Handle customer queries over international voice calls. - Provide clear, accurate, and professional solutions. - Maintain call quality and follow process guidelines. - Record customer interactions and update details in the system. - Handle customer concerns professionally while maintaining service standards. - Meet defined quality and performance expectations. ### Required Qualifications, Skills & Experience - Minimum 6 months of international voice process experience. - Qualification: Graduates & Undergraduates. - Good spoken English and customer-handling skills. - Willingness to work rotational shifts. - Immediate joiners preferred. ### Working Hours, Shifts & Location Details - Location: Mumbai, Maharashtra - Shifts: Rotational shifts - Working Days: 5 days a week - Week-Offs: 2 rotational week-offs - Transport: Cab facility available ### Compensation & Benefits - CTC: ₹4 LPA (₹400,000 per annum) - Approx. In-Hand: ₹27,000 per month - Night Shift Allowance: Up to ₹3,000 - Cab facility provided ### Application Instructions - Eligible candidates can apply via WhatsApp or send their updated resume to the provided contact email address.