Sr. Customer Service Executive – International Voice Process

Location

Mumbai, Maharashtra, India

Salary

INR 400,000 / year

Company

Akash pawar

Job description

### Role & Company / Project Overview Looking for an opportunity in international customer support? Outpace Consulting is hiring for the position of Sr. Customer Service Executive for an International Voice Process. ### Key Responsibilities & Daily Duties • Handle customer queries over international voice calls. • Provide clear, accurate, and professional solutions. • Maintain call quality and follow process guidelines. • Record customer interactions and update details in the system. • Handle customer concerns professionally while maintaining service standards. • Meet defined quality and performance expectations. ### Required Qualifications, Skills & Experience • Minimum 6 months of international voice process experience. • Qualification: Graduates & Undergraduates eligible. • Good spoken English and customer-handling skills. • Willingness to work rotational shifts. • Immediate joiners preferred. ### Working Hours, Shifts & Location Details • Shift: Rotational shifts. • Working Days: 5 days a week. • Week-Offs: 2 rotational week-offs. • Location: Mumbai, Maharashtra, India. • Transport: Cab facility available. ### Compensation & Benefits • CTC: ₹4,00,000 per annum (₹4 LPA). • Approx. In-Hand Salary: ₹27,000 per month. • Night Shift Allowance: Up to ₹3,000. ### Application Instructions • Apply now by submitting your resume via WhatsApp or email.