Senior Customer Service Executive – International Voice
- Location
- Mumbai, Maharashtra, India
- Salary
- INR 400,000 / year
- Company
- Akash pawar
Job description
• Role & Company / Project Overview Leading ITES company hiring experienced professionals for Senior Customer Service Executive roles in its international voice process in Mumbai. • Key Responsibilities & Daily Duties - Handle customer queries through international voice calls. - Provide prompt, accurate, and professional resolutions. - Maintain high standards of customer satisfaction and call quality. - Accurately document all customer interactions in the CRM/system. - Comply with all company policies, quality benchmarks, and process guidelines. - Communicate clearly and professionally with international customers. • Required Qualifications, Skills & Experience - Minimum 6 months of experience in an international voice process. - Graduates and undergraduates are both eligible. - Good English communication skills. - Immediate joiners preferred. • Working Hours, Shifts & Location Details - Job Location: Mumbai, Maharashtra, India. - Work schedule: 5 working days with 2 rotational week-offs. - Shift type: Rotational shifts. - Transportation: Cab facility available. • Compensation & Benefits - Salary: ₹4 LPA (Approximately ₹27,000 in-hand per month). - Up to ₹3,000 night shift allowance. • Application Instructions - Interested candidates can share their updated resume or contact the recruiter directly, specifying the profile name and location.