Sr. Customer Service Executive – International Voice Process

Location

Mumbai, Maharashtra, India

Salary

INR 27,000 / month

Company

Akash pawar

Job description

• Role & Company / Project Overview Outpace Consulting is hiring a Senior Customer Service Executive for an International Voice Process in Mumbai, catering to international customer support operations. • Key Responsibilities & Daily Duties - Handle customer queries over international voice calls. - Provide clear, accurate, and professional solutions to customer inquiries. - Maintain call quality and strictly adhere to process guidelines. - Record customer interactions and accurately update details in the system. - Address customer concerns professionally while upholding service benchmarks. - Meet defined quality, performance, and productivity expectations. • Required Qualifications, Skills & Experience - Qualification: Graduates & Undergraduates are eligible. - Experience: Minimum 6 months of experience in an International Voice Process. - Good spoken English and strong customer-handling skills. - Willingness to work rotational shifts. - Immediate joiners are preferred. • Working Hours, Shifts & Location Details - Job Location: Mumbai, Maharashtra. - Working Schedule: 5 days a week with 2 rotational week-offs. - Shift Type: Rotational shifts. - Transport: Cab facility available. • Compensation & Benefits - CTC: INR 4,00,000 per annum (4 LPA). - Approximate In-Hand Salary: INR 27,000 per month. - Night Shift Allowance: Up to INR 3,000. - Cab transportation facility provided. • Application Instructions - Eligible candidates can apply directly for immediate consideration.