Sr. Customer Service Executive – International Voice Process

Location

Mumbai, Maharashtra, India

Salary

INR 400,000 / year

Company

Akash pawar

Job description

### Role & Company / Project Overview Outpace Consulting is hiring for the position of Senior Customer Service Executive – International Voice Process in Mumbai. This role is tailored for professionals looking to build an international customer support career handling global voice interactions. ### Key Responsibilities & Daily Duties • Handle customer queries over international voice calls. • Provide clear, accurate, and professional solutions to customer inquiries. • Maintain call quality standards and adhere strictly to process guidelines. • Record customer interactions, document call outcomes, and update details accurately in the system. • Handle customer concerns professionally while maintaining defined service standards. • Consistently meet defined quality and performance metrics/expectations. ### Required Qualifications, Skills & Experience • Education: Open to both Graduates & Undergraduates. • Experience: Minimum 6 months of experience in an International Voice Process. • Communication Skills: Good spoken English and strong customer-handling skills. • Shift Flexibility: Willingness to work in rotational shifts. • Availability: Immediate joiners preferred. ### Working Hours, Shifts & Location Details • Job Location: Mumbai, Maharashtra, India. • Working Days: 5 days a week. • Week-Offs: 2 rotational week-offs. • Shift: Rotational shifts. • Transport: Cab facility available. ### Compensation & Benefits • CTC: ₹4,00,000 per annum (₹4 LPA). • In-Hand Salary: Approximately ₹27,000 per month. • Night Shift Allowance: Up to ₹3,000. • Cab transportation facility. ### Application Instructions • Interested eligible candidates should submit their updated resume for consideration.