L2 Technical Support Engineer

Location

Vienna, Vienna, Austria

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: REXTECH is looking for a skilled Level 2 Technical Support Engineer to provide onsite IT support and resolve technical issues for end users in Vienna, Austria. Key Responsibilities & Daily Duties: • Provide Level 2 support for desktops, laptops, printers and peripherals. • Troubleshoot Windows, Microsoft 365, Outlook, Teams and application issues. • Support user accounts, access permissions and Active Directory. • Diagnose network connectivity, Wi-Fi, LAN and VPN issues. • Install, configure and maintain IT equipment and software. • Manage tickets, document resolutions and meet agreed SLAs. • Coordinate with remote teams and escalate complex issues to Level 3 support. Required Qualifications, Skills & Experience: • Hands-on experience in L2 desktop or onsite IT support. • Strong troubleshooting skills across Windows, Microsoft 365 and basic networking. • Clear communication skills and a customer-focused approach. • Ability to work independently and take ownership of issues. Working Hours, Shifts & Location Details: • Onsite IT support position located in Vienna, Austria. • Availability to work onsite in Vienna is required. Application Instructions: Send your CV via email with the subject line 'L2 Technical Support Engineer – Vienna'.