L2 Onsite IT & Network Support Engineer

Location

Tokyo, Tokyo, Japan

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview We are looking for an experienced L2 Onsite IT & Network Support Engineer to provide hands-on IT support, troubleshoot network and infrastructure issues, manage endpoints, and ensure smooth IT operations across onsite locations in Tokyo, Japan. Key Responsibilities & Daily Duties • Provide L2 support for desktops, laptops, printers, mobile devices, and peripherals • Troubleshoot LAN, Wi-Fi, internet, and network connectivity issues • Support network infrastructure, switches, ports, cabling, and patching • Monitor network and infrastructure alerts using tools such as SolarWinds • Manage endpoint provisioning, patching, and device lifecycle activities using Microsoft Intune • Handle IT asset management, inventory tracking, and procurement coordination • Manage ITSM tickets, incident resolution, and change management activities • Collaborate with L3 engineers, vendors, and technical teams to resolve complex issues • Maintain technical documentation and ensure compliance with IT security policies Required Qualifications, Skills & Experience • 5 to 10 years of onsite IT field support experience • Strong L2 troubleshooting and end-user support skills • Hands-on experience with network connectivity, switches, cabling, and patching • Knowledge of Microsoft Intune, endpoint management, and vulnerability management • Experience with ITSM tools and incident management processes • Excellent communication and problem-solving skills Working Hours, Shifts & Location Details • Work Mode: Onsite • Location: Tokyo, Japan Application Instructions Interested candidates are invited to submit their updated CV or reach out via direct message for further details.