IT Support Engineer (L1/L2 Desktop Support)
- Location
- Noida, Uttar Pradesh, India
- Salary
- Not specified
- Company
- Akash pawar
Job description
Role & Company / Project Overview: Hands-on L1/L2 IT support covering Microsoft 365, desktop support, networking, endpoint security and MDM. Customer-focused role requiring strong troubleshooting skills. Key Responsibilities & Daily Duties: • Microsoft 365: Manage users, licenses, Outlook, Teams, OneDrive, SharePoint, MFA, mailboxes, and perform basic administration. • Desktop Support: Support Windows 10/11 laptops/desktops, hardware, drivers, OS issues, peripherals, and handle onboarding/offboarding. • Applications: Install, configure, and troubleshoot business applications, web browsers, VPN, and collaboration tools. • Networking: Support LAN/Wi-Fi/internet; handle TCP/IP, DNS, DHCP, routers, switches, access points, and VPN. • Endpoint Security: Perform antivirus/EDR installation and troubleshooting, manage malware alerts, and ensure endpoint compliance. • MDM: Handle device enrollment, configuration, compliance, app deployment, and remote actions using Intune or equivalent platforms. • Ticketing: Manage tickets within SLA, document resolutions, maintain asset records, and communicate clearly with users. • Escalation: Escalate complex infrastructure, security, or compliance issues as needed. Required Qualifications, Skills & Experience: • 3 to 5 years of hands-on IT/Desktop Support experience. • Diploma or Bachelor's degree in IT, Computer Science, or a related field. • Practical Microsoft 365 administration knowledge. • Strong Windows 10/11 hardware and software troubleshooting abilities. • Proven application installation and troubleshooting experience. • Solid understanding of TCP/IP, DNS, DHCP, Wi-Fi, and basic networking principles. • Hands-on antivirus and EDR experience. • Basic MDM and Microsoft Intune knowledge. • Excellent communication and troubleshooting skills. • Preferred: CompTIA A+/Network+, Microsoft certifications, CCNA, Active Directory/Entra ID, remote support tools, PowerShell, and security/compliance awareness. Working Hours, Shifts & Location Details: • 5 to 6 days working from the Noida office. • No WFH or hybrid option available. • Occasional after-hours or weekend support may be required for critical issues or rollouts. Application Instructions: Send CV via email with the exact subject line: Applying for Desktop Engineer: [Your Name]. Include Name, Total Experience, Current CTC, Expected CTC, Willingness to work from Noida 5-6 days a week (Yes/No), and attached CV. Applications missing the mandatory format or subject line will be rejected.