Customer Support – E-commerce Non-Voice Process

Location

Kolkata, West Bengal, India

Salary

INR 17,000 / month

Company

Akash pawar

Job description

### Role & Company / Project Overview We are hiring for the position of Customer Support Executive for an E-commerce Non-Voice Process based in New Town, Kolkata. This is an exciting opportunity, particularly well-suited for freshers and early-career professionals looking to establish themselves in the rapidly growing e-commerce and customer service industry within a supportive work culture that offers good career growth prospects. ### Key Responsibilities & Daily Duties - Handle and address customer queries through non-voice digital support channels (chat/email/ticketing). - Resolve order-related and service-related concerns effectively through professional written communication. - Provide clear, accurate, timely, and complete responses to customer inquiries. - Maintain proper and detailed documentation of customer interactions, tickets, and status updates. - Ensure high standards of professional communication, operational accuracy, and overall service quality. ### Required Qualifications, Skills & Experience - Educational Qualification: Graduate or Undergraduate candidates are eligible. - Experience: Freshers are welcome; ideal for candidates seeking their first job. - Strong written communication skills in English. - Ability to work effectively in a team environment with good attention to detail. ### Working Hours, Shifts & Location Details - Location: New Town, Kolkata, West Bengal (Onsite). - Shifts: Rotational Shifts. - Working Days: 5 Days a week. - Week Offs: 2 Rotational Offs. ### Compensation & Benefits - Salary: Rs. 17,000 In-Hand per month. - Transportation: One-Way Cab facility provided plus Rs. 1,400 Travel Allowance. ### Application Instructions Interested candidates who meet the eligibility criteria and are comfortable with rotational shifts are invited to submit their application or CV directly.