Customer Support – E-commerce Non-Voice Process

Location

Kolkata, West Bengal, India

Salary

INR 17,000 / month

Company

Akash pawar

Job description

Role & Company / Project Overview: Outpace Consulting is hiring for the position of Customer Support – E-commerce Non-Voice Process based in New Town, Kolkata. This is an excellent opportunity for freshers to start a career in the e-commerce sector within a growing team and supportive work culture. Key Responsibilities & Daily Duties: • Handle customer queries through non-voice support channels. • Resolve order-related and service-related concerns through written communication. • Provide clear, accurate, and timely responses to customer inquiries. • Maintain proper documentation of all customer interactions. • Ensure professional communication, accuracy, and high service quality standards. Required Qualifications, Skills & Experience: • Educational Qualification: Graduate or Undergraduate. • Experience: Freshers welcome. • Good written communication skills. • Applicants must be comfortable working in rotational shifts. • Ideal for freshers seeking their first professional role. Working Hours, Shifts & Location Details: • Location: New Town, Kolkata, West Bengal, India. • Working Days: 5 days a week. • Shifts: Rotational shifts. • Week Offs: 2 rotational offs. • Work Mode: Onsite. Compensation & Benefits: • Salary: ₹17,000 In-Hand per month. • Transport: One-way cab provided plus ₹1,400 travel allowance. Application Instructions: Interested candidates can submit their applications and resumes for immediate consideration.