Customer Support – E-commerce Non-Voice Process

Location

Kolkata, West Bengal, India

Salary

INR 17,000 / month

Company

Akash pawar

Job description

Role & Company / Project Overview: Outpace Consulting is hiring for the role of Customer Support – E-commerce Non-Voice Process in New Town, Kolkata. This is an exciting career-starting opportunity in the e-commerce industry with a supportive work culture and strong growth prospects, welcoming freshers. Key Responsibilities & Daily Duties: • Handle customer queries through non-voice support channels. • Resolve order-related and service-related concerns through written communication. • Provide clear, accurate, and timely responses to customers. • Maintain proper documentation of customer interactions. • Ensure professional communication, accuracy, and service quality. Required Qualifications, Skills & Experience: • Qualification: Graduate or Undergraduate. • Experience: Freshers are welcome. • Good written communication skills are required. • Suitable for freshers looking for their first job. Working Hours, Shifts & Location Details: • Location: New Town, Kolkata, West Bengal, India. • Shift: Rotational shifts. • Working Days: 5 days a week. • Week Offs: 2 rotational offs. • Work Mode: Onsite. Compensation & Benefits: • Salary: ₹17,000 In-Hand per month. • Transport: One-way cab facility provided plus ₹1,400 travel allowance. Application Instructions: Interested candidates can submit their resume for review and further application process.