Customer Support – E-Commerce Non-Voice Process

Location

Kolkata, West Bengal, India

Salary

INR 18,000 / month

Company

Akash pawar

Job description

### Role & Company / Project Overview Outpace Consulting is hiring enthusiastic and motivated freshers for the position of Customer Support in an E-Commerce Non-Voice Process in Kolkata. This role provides an exciting opportunity to kick-start your professional journey and gain valuable customer service experience. ### Key Responsibilities & Daily Duties • Manage and resolve customer inquiries and support tickets for e-commerce operations via non-voice communication channels. • Maintain high service standards and resolve customer queries accurately and efficiently. • Follow standard operating procedures and process guidelines. • Learn, adapt, and build professional skills within a dynamic team setting. ### Required Qualifications, Skills & Experience • Educational Qualification: Graduate or Undergraduate. • Experience: Freshers welcome. • Enthusiastic, motivated, and eager to learn customer service best practices. ### Working Hours, Shifts & Location Details • Job Location: New Town, Kolkata, West Bengal. • Working Days: 5 Days working. • Weekly Offs: 2 Rotational Offs. • Shift Timings: Rotational Shifts. ### Compensation & Benefits • In-Hand Salary: ₹18,000 per month. • Transport Facilities: One-Way Cab provided + ₹1,400 Travel Allowance. ### Application Instructions • Interested candidates can send a direct message or share their updated resumes to apply.