Customer Support Executive – E-Commerce (Non-Voice)

Location

Kolkata, West Bengal, India

Salary

INR 14,000 - 16,000 / month

Company

Akash pawar

Job description

Role & Company / Project Overview: Outpace Consulting is hiring for the position of Customer Support Executive – E-Commerce (Non-Voice) located in New Town, Kolkata. This is an exciting customer support career opportunity specifically open to freshers looking to build their professional journey in a supportive team environment with great work culture. Key Responsibilities & Daily Duties: • Handle customer queries through written support channels • Resolve order-related and service-related concerns accurately • Maintain clear, professional written communication across all interactions • Document customer interactions and ensure high response quality • Deliver a positive customer experience in a fast-paced environment Required Qualifications, Skills & Experience: • Educational Qualification: Graduate / Undergraduate • Experience: Freshers Welcome • Key Skills: Written Communication, Query Resolution, Accuracy, Customer Service, Attention to Detail, and a customer-focused attitude Working Hours, Shifts & Location Details: • Location: New Town, Kolkata, West Bengal (Onsite) • Working Days: 5 Days a Week • Shifts: Rotational Shifts • Weekly Off: 2 Rotational Week-Offs Compensation & Benefits: • In-Hand Salary: ₹14,000 – ₹16,000 per month • Transportation & Allowances: One-Way Cab + ₹1,400 Travel Allowance Application Instructions: • Interested candidates can apply or share their profiles via the provided contact channels.