Customer Support Executive – E-Commerce (Non-Voice)

Location

Kolkata, West Bengal, India

Salary

INR 14,000 - 16,000 / month

Company

Akash pawar

Job description

Role & Company / Project Overview: Outpace Consulting is hiring for the position of Customer Support Executive – E-Commerce (Non-Voice) located in New Town, Kolkata. This opportunity is well suited for freshers who want to build a career in e-commerce customer support in a supportive and growing team culture. Key Responsibilities & Daily Duties: • Handle customer queries through written support channels. • Resolve order-related and service-related concerns accurately. • Maintain clear, professional written communication. • Document customer interactions and ensure response quality. • Deliver a positive customer experience in a fast-paced environment. Required Qualifications, Skills & Experience: • Qualification: Graduate / Undergraduate. • Experience: Freshers welcome. • Key Skills: Written communication, query resolution, accuracy, customer service, and attention to detail. • Attributes: Strong written communication skills with a customer-centric mindset. Working Hours, Shifts & Location Details: • Location: New Town, Kolkata, West Bengal, India (Onsite). • Shift: Rotational shifts. • Working Days: 5 days a week. • Weekly Off: 2 rotational week-offs. Compensation & Benefits: • Salary: INR 14,000 to INR 16,000 in-hand per month. • Transport: One-way cab + INR 1,400 travel allowance. Application Instructions: • Interested candidates can apply by submitting an updated CV via email or contacting via WhatsApp.