Quality Analyst Team Leader

Location

Pan India

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: TELUS Digital India is hiring for the role of Quality Analyst Team Leader. We are seeking an experienced Quality Assurance leader looking for their next big career move to drive quality compliance, mentor QA analysts, and foster operational excellence in an expanding international BPO environment. Key Responsibilities & Daily Duties: • Supervise and lead a team of Quality Analysts, ensuring calibration, consistent scoring, and accurate quality evaluations. • Drive process excellence, calibration sessions, and quality improvement initiatives across BPO operational workflows. • Analyze quality metrics and trends, delivering actionable reports to operations management and client stakeholders. • Provide coaching, mentoring, and support to QA team members to meet quality targets and client KPIs. Required Qualifications, Skills & Experience: • Experience: 1.5 to 2 years of relevant QA experience in a quality leadership or senior QA role. • Industry Background: Mandatory Quality Assurance experience within any BPO / International Call Center environment. • Proven track record in driving high quality standards, leadership, and process improvements. Working Hours, Shifts & Location Details: • Onsite / BPO shifts. • Location: India. Compensation & Benefits: • Salary: Best in the industry benchmarks. • Perks: 2-way cab facility OR a ₹6,000 monthly travel allowance. • Growth: An incredible work culture with immense career progression opportunities. Application Instructions: • Connect directly for employee referrals using the designated recruiter contact details.