Quality Analyst

Location

Pan India

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: TELUS Digital India is expanding its team and hiring for multiple Quality roles. We are looking for experienced Quality Assurance (QA) professionals with a passion for maintaining high standards, driving process excellence, and a proven track record in the BPO industry. Key Responsibilities & Daily Duties: • Conduct quality monitoring, evaluations, and process audits within the BPO operations environment. • Ensure high standards of quality compliance and identify areas for operational process improvement. • Provide constructive feedback, performance coaching, and actionable insights to enhance overall team quality. • Collaborate with operational teams to drive excellence in customer experience and adherence to service benchmarks. Required Qualifications, Skills & Experience: • Experience: 1.5 to 2 years of relevant QA experience. • Industry Background: Mandatory Quality Assurance experience within any BPO / International Call Center environment. • Strong analytical, evaluation, and communication skills. Working Hours, Shifts & Location Details: • Onsite / BPO operational shifts. • Location: India. Compensation & Benefits: • Salary: Best in the industry benchmarks. • Perks: 2-way cab facility OR a ₹6,000 monthly travel allowance. • Growth: An incredible work culture with immense career progression opportunities. Application Instructions: • Interested candidates can connect for direct employee referrals through the provided contact details.