Quality Analyst Manager

Location

Pan India

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: TELUS Digital India is hiring a Quality Analyst Manager. We are seeking a seasoned Quality Assurance management professional with proven BPO leadership expertise to manage quality frameworks, drive governance, and deliver exceptional service quality across international call center operations. Key Responsibilities & Daily Duties: • Oversee end-to-end quality assurance governance, strategy, and operational frameworks for BPO programs. • Lead, mentor, and manage QA team leaders and analysts to ensure adherence to global quality benchmarks. • Implement structured quality frameworks, root cause analyses, and continuous improvement initiatives. • Partner with cross-functional leadership and client stakeholders to present quality health, trends, and mitigation plans. Required Qualifications, Skills & Experience: • Experience: Relevant QA experience in managerial or supervisory capacity with 1.5 to 2+ years of QA background. • Industry Background: Mandatory Quality Assurance experience within any BPO / International Call Center environment. • Strong leadership, stakeholder management, strategic planning, and quality management expertise. Working Hours, Shifts & Location Details: • Onsite / standard BPO rotational management schedule. • Location: India. Compensation & Benefits: • Salary: Best in the industry benchmarks. • Perks: 2-way cab facility OR a ₹6,000 monthly travel allowance. • Growth: Immense career progression opportunities within an incredible work culture. Application Instructions: • Reach out directly for employee referrals via the specified contact number.