Quality Analyst

Location

Bengaluru, Karnataka, India

Salary

Not specified

Company

akash pawar

Job description

Role & Company / Project Overview We are expanding our Domestic BPO and Support Staff team in Hebbal, Bengaluru, and are hiring a Quality Analyst. This role provides morning shifts, attractive compensation, and excellent professional growth. Key Responsibilities & Daily Duties • Monitor and evaluate customer calls and interactions for quality compliance • Provide constructive feedback, coaching, and guidance to telecallers and support staff • Track error trends, generate quality performance reports, and identify training needs • Ensure adherence to internal quality guidelines and customer service benchmarks Required Qualifications, Skills & Experience • Experience as a Quality Analyst or Quality Auditor in a Domestic BPO environment • Analytical mindset with attention to detail and good coaching abilities • Strong communication and reporting skills Working Hours, Shifts & Location Details • Working Shift: Morning Shift • Location: Hebbal, Bengaluru, Karnataka, India Compensation & Benefits • Attractive Salary Packages • Friendly Work Culture • Career Growth Opportunities Application Instructions • Interested candidates can share their updated resume via WhatsApp or phone call for immediate joining consideration.