Customer Support – International Travel Voice Process -

Location

Kolkata, West Bengal, India

Salary

INR 360,000 - 390,000 / year

Company

Akash pawar

Job description

• Role & Company / Project Overview: Outpace Consulting is hiring experienced candidates for the role of Customer Support – International Travel Voice Process in New Town, Kolkata. This is a global career opportunity in an international voice calling environment for travel process support. • Key Responsibilities & Daily Duties: - Handle customer interactions for the international travel voice process. - Understand customer requirements and provide effective, timely support. - Resolve customer queries professionally and efficiently. - Maintain communication quality, adhere to process standards, and ensure high customer satisfaction. • Required Qualifications, Skills & Experience: - Qualification: Graduate / Undergraduate. - Experience: Minimum 1 year of experience in international calling. - Strong spoken English and professional communication skills. - Excellent active listening and probing abilities. - Professional customer-handling and query-resolution skills. - Demonstrated ability to adhere to process standards and maintain service quality. • Working Hours, Shifts & Location Details: - Location: New Town, Kolkata, West Bengal, India. - Shift: Rotational shifts. - Working Days: 5 days a week. - Weekly Offs: 2 rotational offs. • Compensation & Benefits: - CTC: ₹3,60,000 to ₹3,90,000 per annum (₹3.6 LPA – ₹3.9 LPA). - In-Hand Salary: Up to ₹25,000 per month. - Salary Hike: Up to 30% hike on last drawn salary, subject to the maximum offer. - Additional Benefits: Attractive incentives. - Transport: One-way cab facility + ₹1,400 travel allowance. • Application Instructions: - Eligible candidates with at least 1 year of international calling experience can apply by sharing their resume via email or reaching out via WhatsApp.