Customer Support – International Travel Voice Process
- Location
- Kolkata, West Bengal, India
- Salary
- INR 360,000 - 390,000 / year
- Company
- Akash pawar
Job description
• Role & Company / Project Overview: Outpace Consulting is hiring experienced candidates for the role of Customer Support – International Travel Voice Process based in New Town, Kolkata. • Key Responsibilities & Daily Duties: - Handle customer interactions for the international travel voice process. - Understand customer requirements and provide effective support. - Resolve queries professionally and efficiently. - Maintain communication quality and customer satisfaction. - Follow process standards and maintain high service quality. • Required Qualifications, Skills & Experience: - Education: Graduate or Undergraduate. - Experience: Minimum 1 year in international calling. - Strong spoken English and communication skills. - Excellent active listening and probing abilities. - Professional customer-handling and query-resolution skills. • Working Hours, Shifts & Location Details: - Working Days: 5 days a week. - Shifts: Rotational shifts. - Weekly Offs: 2 rotational offs. - Location: New Town, Kolkata, West Bengal. • Compensation & Benefits: - CTC: INR 3,60,000 – INR 3,90,000 per annum (3.6 LPA – 3.9 LPA). - In-Hand Salary: Up to INR 25,000 per month. - Salary Hike: Up to 30% on last drawn salary, subject to the maximum offer. - Additional Benefits: Attractive incentives. - Transport: One-way cab facility plus INR 1,400 travel allowance. • Application Instructions: Interested candidates with at least 1 year of international calling experience can submit their updated resume to be considered for this position.