Customer Support – International Travel Voice Process

Location

Kolkata, West Bengal, India

Salary

INR 360,000 - 390,000 / year

Company

Akash pawar

Job description

• Role & Company / Project Overview: Outpace Consulting is hiring experienced candidates for the role of Customer Support – International Travel Voice Process in New Town, Kolkata. Build your global career by handling international customer voice interactions in the travel domain. • Key Responsibilities & Daily Duties: - Handle customer interactions for the international travel voice process - Understand customer requirements and provide effective support - Resolve queries professionally and efficiently - Maintain communication quality and customer satisfaction - Follow process standards and maintain high service quality • Required Qualifications, Skills & Experience: - Education: Graduate / Undergraduate - Experience: Minimum 1 year in international calling - Strong spoken English and communication skills - Excellent active listening and probing abilities - Professional customer-handling and query-resolution skills • Working Hours, Shifts & Location Details: - Working Days: 5 days a week - Shifts: Rotational shifts - Weekly Offs: 2 rotational offs - Work Mode: Onsite at New Town, Kolkata • Compensation & Benefits: - CTC: ₹3,60,000 to ₹3,90,000 per annum (₹3.6 LPA – ₹3.9 LPA) - In-Hand Salary: Up to ₹25,000 per month - Salary Hike: Up to 30% on last drawn salary, subject to the maximum offer - Transport: One-way cab + ₹1,400 travel allowance - Additional Benefits: Attractive incentives • Application Instructions: Interested candidates with at least 1 year of international calling experience can apply by sharing their updated resumes.