Customer Support (Ecommerce Voice)

Location

Kolkata, West Bengal, India

Salary

INR 280,000 / year

Company

Akash pawar

Job description

• Role & Company / Project Overview Outpace Consulting is hiring for the role of Customer Support (Ecommerce Voice Process). This is a fresher opportunity designed for enthusiastic and customer-focused candidates looking to build a career in BPO/Ecommerce customer operations. • Key Responsibilities & Daily Duties - Interact with customers over calls for an Ecommerce Customer Support process. - Understand customer concerns through effective probing and active listening. - Provide accurate information and guide customers towards appropriate resolutions. - Ensure a positive service-oriented approach and high customer experience quality throughout every interaction. - Handle query resolution and problem-solving systematically. • Required Qualifications, Skills & Experience - Education: Graduate or Undergraduate. - Experience: Fresher. - Key Skills & Focus Areas: Good voice communication, active listening abilities, customer handling skills, problem solving, query resolution, and service quality. - Professional attitude with a willingness to learn and grow. • Working Hours, Shifts & Location Details - Working Days: 5 Days working. - Weekly Off: 2 Rotational Offs. - Shifts: Rotational Shifts. - Location: New Town, Kolkata, West Bengal, India. • Compensation & Benefits - Salary: 2.8 LPA (₹16,000 In-Hand). - Transport: One-Way Cab provided + ₹1,400 Travel Allowance. • Application Instructions Interested candidates can submit their CV for review.