IT Lead / Helpdesk
- Location
- Vadodara, Gujarat, India
- Salary
- Not specified
- Company
- Akash pawar
Job description
• Role & Company / Project Overview: We are hiring an IT Lead / Helpdesk professional to guide our technical support team, drive service excellence, and oversee our modern workplace infrastructure. The ideal candidate thrives at the intersection of technical leadership and systems operations, enjoys mentoring engineers, and ensures enterprise-level cloud and infrastructure environments run smoothly. • Key Responsibilities & Daily Duties: Technical Leadership & Team Support: - Lead, mentor, and guide a team of IT specialists and engineers while fostering a customer-focused culture. - Manage high-level helpdesk escalations for complex technical issues requiring advanced troubleshooting. - Oversee IT service desk operations to ensure timely incident resolution and adherence to defined service standards. - Drive the adoption and practical implementation of ITIL concepts to streamline service delivery and incident management. Systems & Operations Management: - Administer and manage the Microsoft 365 environment, including Entra ID (Azure AD) for identity and access management. - Manage endpoint deployments and enforce security policies using Microsoft Intune. - Oversee SaaS Portal management across third-party applications and services. - Monitor system performance and availability across server, network, and cloud environments. - Maintain accurate, comprehensive documentation of all systems, configurations, and standard operating procedures (SOPs). Security, Infrastructure & Compliance: - Apply networking principles (LAN/WAN, VPNs, DNS, TCP/IP) to troubleshoot connectivity and infrastructure issues. - Review technical changes, system upgrades, and deployments to minimize downtime and prevent outages. - Support IT audits and risk assessments through regular patching, backups, and policy compliance. Project & Stakeholder Management: - Lead or contribute to critical IT department projects. - Coordinate with external vendors and internal stakeholders to align IT services with organizational goals. - Assist in IT asset management, hardware/software inventory, and departmental procurement. • Required Qualifications, Skills & Experience: - Proven experience leading IT helpdesk or system administration teams. - Strong, hands-on expertise in the Microsoft ecosystem (M365, Entra ID / Azure AD, Intune). - Solid understanding of networking fundamentals (LAN/WAN, VPNs, DNS, TCP/IP) and ITIL frameworks. - Excellent communication skills to bridge technical teams and business stakeholders. • Working Hours, Shifts & Location Details: - Location: Vadodara, Gujarat, India. - Job Type: Full-Time. • Application Instructions: - Apply directly or submit your resume with the subject line 'IT Lead Application' via the contact email provided.