Helpdesk Lead

Location

Pan India

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview Sorim Technologies is seeking a Helpdesk Lead to oversee technical support operations and ensure optimal user support experiences. • Key Responsibilities & Daily Duties - Supervise daily IT helpdesk operations and technical support personnel. - Monitor incident resolution, ticketing workflows, escalation paths, and SLA compliance. - Provide hands-on guidance on complex desktop, hardware, software, and network troubleshooting. • Required Qualifications, Skills & Experience - Proven track record in IT helpdesk leadership, technical support, and service desk management. - Strong troubleshooting abilities across IT infrastructure, operating systems, and end-user tools. • Working Hours, Shifts & Location Details - Full-time role. • Compensation & Benefits - Competitive compensation according to industry standards. • Application Instructions - Interested candidates should email their resume to the hiring team.