Customer Service + Soft Collections (US Process)

Location

Pune, Maharashtra, India

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: Credence Global Solutions is hiring for a new pilot batch in customer service and soft collections for a US process. The role involves managing communications with US customers, handling customer inquiries professionally, and assisting with account and payment-related matters while building core customer service and problem resolution capabilities. Key Responsibilities & Daily Duties: • Handle incoming US customer queries and concerns effectively and professionally. • Assist customers with payment-related concerns and soft collection matters. • Communicate confidently to resolve customer issues and ensure a positive customer experience. • Follow standard operating procedures and documentation guidelines for the US account process. Required Qualifications, Skills & Experience: • Both freshers and experienced candidates are welcome to apply. • Confident verbal and written communication skills. • Ability to handle customer issues professionally and adapt to a high-growth pilot batch environment. Working Hours, Shifts & Location Details: • Location: Pune, Maharashtra, India (onsite). • Working hours: 8-hour rotational shifts, including night shifts. • Roster: Weekly offs scheduled as per the rotational roster. Compensation & Benefits: • Competitive compensation as per industry standards for US BPO voice/non-voice processes. Application Instructions: • Interested candidates can apply via direct message, email, or WhatsApp with their updated resume.