Executive – Customer Service

Location

Pune, Maharashtra, India

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: GlobalRise HRM is hiring for the position of Executive – Customer Service in Operations, based at Kharadi, Pune. The role involves handling customer service and collection-related interactions for leading US healthcare and telecommunications clients. Key Responsibilities & Daily Duties: • Handle primarily outbound calls with US customers • Resolve customer queries and service-related concerns • Assist with overdue accounts and payment resolutions, wherever applicable • Manage challenging customer interactions professionally • Maintain accurate customer records and follow quality and compliance standards Required Qualifications, Skills & Experience: • Graduate / Undergraduate • Freshers and experienced candidates are welcome to apply • Excellent English communication skills are mandatory • Strong verbal communication, negotiation, and customer-handling skills • Good problem-solving abilities • Comfortable working US night shifts • Willingness to work in an international voice process Working Hours, Shifts & Location Details: • Employment Type: Full-Time | Work From Office • Location / Venue: Kharadi, Pune • Shift: US Night Shifts • Walk-in Drive: Every Monday and Tuesday between 12:00 PM and 7:00 PM Compensation & Benefits: • Competitive salary with attractive incentives • Structured training and career development • Growth and cross-functional opportunities • Medical and life insurance • Free home pick-up and drop facility • Employee-friendly and compliant work environment Application Instructions: • Candidates with excellent English communication skills can apply via email, WhatsApp, or attend the walk-in drive directly.