Job Details
Location: Petaling Jaya, Selangor, Malaysia
Salary: Not specified
Company: ApnaWorker
We are hiring a Service Desk Analyst for Japanese speakers (JLPT N1/N2) to join our IT Service Desk team in Petaling Jaya, Malaysia. This role is open to fresh graduates with 0-2 years of experience. Key responsibilities include providing Level 1 IT support via phone, email, and chat, troubleshooting issues related to Windows, O365, and user access, and managing incidents using ITSM tools. Eligibility requires JLPT N1/N2 certification (mandatory), a basic understanding of IT/technical support concepts, and strong communication skills in Japanese and English. This is an excellent opportunity to build a career in IT support and gain exposure to enterprise systems and global clients.