Front Office Agent / Receptionist

Location

Nairobi, Nairobi County, Kenya

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview The Luke Hotel Nairobi is urgently seeking a professional, customer-focused, and detail-oriented Front Office Agent / Receptionist to join its hospitality team. • Key Responsibilities & Daily Duties - Handle guest check-ins, check-outs, and room reservations. - Attend promptly to all guest inquiries and deliver exceptional customer service. - Prepare accurate guest bills, process cash and electronic payments, and maintain meticulous accounting records. - Oversee daily front office operations and coordinate seamlessly with housekeeping and other hotel departments. - Ensure a highly professional, courteous, and welcoming guest experience at all times. • Required Qualifications, Skills & Experience - Diploma or Certificate in Hospitality Management, Business Management, Customer Service, or a related field. - Previous working experience in the hotel industry is an absolute MUST. - Basic knowledge of accounting principles, including billing, invoicing, and cash handling procedures. - Excellent verbal and written communication and interpersonal skills. - Proficient computer skills and strong familiarity with hotel management systems and operations. - Strong customer service orientation, high attention to detail, and professional grooming and presentation. - Demonstrated ability to work effectively under pressure and across shift rotations. • Working Hours, Shifts & Location Details - Location: Nairobi, Kenya (The Luke Hotel Nairobi). - Shifts: Must be available and able to work in rotational shifts. • Application Instructions Qualified candidates should send their updated CV via email with the subject line 'FRONT OFFICE AGENT/RECEPTIONIST'. Shortlisting is currently ongoing.