Hotel Receptionist

Location

Mogadishu, Banaadir, Somalia

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: LANA Hotel is seeking a professional and welcoming Hotel Receptionist to join our front office team. As the first point of contact for guests, you will help create a positive experience through attentive service and efficient front desk operations. Key Responsibilities & Daily Duties: • Welcome guests and manage check-ins, check-outs, room allocations, and room keys. • Process reservations, cancellations, amendments, and extensions using the hotel's Property Management System (PMS). • Respond to guest inquiries, telephone calls, emails, and requests promptly and professionally. • Prepare guest bills and handle payments, invoices, and deposits accurately. • Coordinate with Housekeeping, Maintenance, Security, and other departments to ensure room readiness and timely guest assistance. • Handle complaints courteously, document concerns, and escalate unresolved matters to the supervisor. • Provide accurate information about hotel facilities, services, and policies. • Maintain guest records, shift handover logs, and front desk reports. • Follow guest identification, confidentiality, safety, and security procedures. Required Qualifications, Skills & Experience: • Certificate or diploma in Hospitality Management, Front Office Operations, Customer Service, or a related field is preferred. • Previous experience in hotel reception or a customer-facing role is an advantage. • Proficiency in basic computer applications; familiarity with hotel PMS software is preferred. • Strong communication, interpersonal, and customer service skills. • Good organisational skills, attention to detail, and the ability to manage multiple tasks. • A professional manner and the ability to remain calm and courteous under pressure. Working Hours, Shifts & Location Details: • Location: Mogadishu, Somalia • Willingness to work shifts, weekends, and public holidays. Application Instructions: • Send your CV via email with the subject line: "Hotel Receptionist – Application".