Customer Support - Travel Voice Process

Location

Kolkata, West Bengal, India

Salary

INR 20,000 - 21,000 / month

Company

Akash pawar

Job description

• Role & Company / Project Overview: Join our customer support team for an exciting fresher opportunity in the travel support industry based in New Town, Kolkata. The role focuses on delivering high-quality customer assistance for travel-related queries. • Key Responsibilities & Daily Duties: - Handle customer queries over voice calls for a travel customer support process. - Assist customers with travel-related services and enquiries. - Understand customer requirements and provide accurate, timely solutions. - Communicate professionally and ensure a positive customer experience. - Listen actively, understand customer concerns, and resolve queries efficiently. • Required Qualifications, Skills & Experience: - Qualification: Graduate / Undergraduate. - Experience: Freshers can apply. - Good verbal communication skills. - Strong active listening abilities. - Customer handling and problem-solving skills. - Professional attitude and a customer-focused approach. - Willingness to work in rotational shifts. • Working Hours, Shifts & Location Details: - Shifts: Rotational Shifts. - Working Days: 5 Days a week. - Weekly Off: 2 Rotational Offs. - Location: New Town, Kolkata, West Bengal, India. • Compensation & Benefits: - In-Hand Salary: ₹20,000 – ₹21,000 per month. - Transport: One-Way Cab + ₹1,400 Travel Allowance. • Application Instructions: - Interested candidates can apply by sending their resume.