Customer Support Executive - Travel Voice Process

Location

Kolkata, West Bengal, India

Salary

INR 20,000 - 21,000 / month

Company

Akash pawar

Job description

Role & Company / Project Overview: Exciting career opportunity at Outpace Consulting for Customer Support Executives in a Travel Voice Process located in New Town, Kolkata. Freshers and experienced individuals are invited to apply. Key Responsibilities & Daily Duties: • Handle customer queries over calls related to travel services. • Understand customer requirements thoroughly and provide prompt, accurate information. • Assist customers with travel-related service concerns, bookings, and inquiries. • Deliver timely and effective solutions while maintaining a professional and courteous approach. • Ensure an exceptional customer experience through clear communication and active listening. Required Qualifications, Skills & Experience: • Education: Graduate / Undergraduate candidates eligible. • Experience: Freshers welcome to apply. • Good verbal communication skills in English. • Strong listening and problem-solving abilities. • Customer-focused attitude with a positive mindset. • Willingness to work in rotational shifts. Working Hours, Shifts & Location Details: • Job Location: New Town, Kolkata, West Bengal. • Working Days: 5 days a week. • Weekly Offs: 2 rotational offs. • Shifts: Rotational shifts. • Transport: One-way cab + ₹1,400 Travel Allowance. Compensation & Benefits: • In-Hand Salary: ₹20,000 – ₹21,000 per month. • Travel benefits: One-way cab assistance plus ₹1,400 travel allowance. Application Instructions: • Interested candidates can apply by submitting their resume to the hiring team.