Customer Support Executive - Travel Voice

Location

Kolkata, West Bengal, India

Salary

INR 20,000 - 21,000 / month

Company

Akash pawar

Job description

Role & Company / Project Overview: Outpace Consulting has announced multiple customer support openings under their Kolkata Mega Hiring Drive. This role is dedicated to the Travel Voice process. Key Responsibilities & Daily Duties: • Address customer travel inquiries, booking assistance, and concerns over voice channels. • Deliver high-standard, prompt, and accurate customer service. • Manage and de-escalate customer complaints while meeting quality parameters. • Adhere to operational policies, workflow scripts, and quality procedures. Required Qualifications, Skills & Experience: • Eligibility: Freshers and Experienced Candidates. • Educational Qualification: Graduate or Undergraduate. • Good communication and listening skills. • Basic computer proficiency. • Customer-focused attitude with problem-solving orientation. • Flexibility to work in rotational shifts. Working Hours, Shifts & Location Details: • Working Days: 5 Days a Week. • Week-Offs: 2 Rotational Week-Offs. • Shift: Rotational Shifts. • Location: New Town, Kolkata, West Bengal, India. Compensation & Benefits: • Salary: ₹20,000–₹21,000 In-Hand. • Transport: One-Way Cab + ₹1,400 Travel Allowance (as applicable). Application Instructions: • Forward your updated CV via WhatsApp or Email, specifying your preferred process.