Coveo Platform Support Engineer
- Location
- Irvine, California, United States
- Salary
- Not specified
- Company
- Akash pawar
Job description
• Role & Company / Project Overview We are looking for an experienced Coveo Platform Support Engineer to provide L3 production support, platform administration, troubleshooting, and optimization of Coveo enterprise search solutions. • Key Responsibilities & Daily Duties - Provide L3 production support, platform administration, troubleshooting, and optimization of Coveo enterprise search solutions - Manage Coveo Cloud administration, query pipelines, indexing, crawling, relevance tuning, and ML models - Work with Coveo APIs / REST and Search UI - Handle integrations across Salesforce, ServiceNow, SharePoint, and Microsoft 365 - Perform SQL and log analysis within Azure/AWS environments - Follow ITIL practices, handling incident management, change management, and root cause analysis (RCA) - Monitor system health using Splunk, Dynatrace, AppDynamics, or Azure Monitor • Required Qualifications, Skills & Experience - 7+ years of IT experience - 3+ years of Coveo Cloud experience - Proficiency with Coveo Cloud, Administration & Query Pipelines - Hands-on experience with Indexing, Crawling, Relevance Tuning & ML Models - Experience with Coveo APIs / REST & Search UI - Integration experience with Salesforce, ServiceNow, SharePoint & Microsoft 365 - Knowledge of Azure/AWS, SQL & log analysis - Familiarity with ITIL, Incident/Change Management & RCA - Experience with monitoring tools: Splunk, Dynatrace, AppDynamics or Azure Monitor - Preferred: Coveo certification, enterprise search/AI search experience, and GenAI exposure • Working Hours, Shifts & Location Details - Location: Irvine, California (Onsite) - Employment Type: Contract • Compensation & Benefits - Not specified • Application Instructions - Please share your profile to the provided recruiter contact email