SRE / Incident Management / Support Engineer – Automotive
- Location
- Costa Mesa, California, United States
- Salary
- Not specified
- Company
- Akash pawar
Job description
### Role & Company / Project Overview We are hiring an experienced Incident Management Support Engineer / SRE with a strong background in Telematics, Connected Vehicles, and Production Incident Management for a prominent automotive environment. ### Key Responsibilities & Daily Duties - Lead and manage Incident Management operations in high-availability 24/7 production environments. - Take charge of P1/P0 critical incidents, facilitating and leading incident bridges/war rooms. - Execute root cause analysis (RCA), incident coordination, and rigorous SLA management. - Manage ITIL-aligned Incident, Problem, and Change Management workflows. - Conduct continuous production monitoring, incident response, and incident command for connected vehicle and automotive telematics platforms. - Maintain clear, high-level stakeholder communication during critical downtime and outages. ### Required Qualifications, Skills & Experience - 5+ years of Operations / Service Management experience. - 4+ years leading Incident Management in 24/7 production environments. - Strong, proven experience handling P1/P0 incidents and running incident bridges/war rooms. - Hands-on technical experience with monitoring and observability tools: Datadog, Dynatrace, Grafana, and MaxGauge. - Strong knowledge of Connected Car, Telematics, TCU, eSIM/OTA, and Remote Vehicle Services. - Solid experience with ITIL Incident, Problem, and Change Management frameworks. - Working knowledge of collaboration and operational tools: Jira, Confluence, Jenkins, and xMatters. - Excellent stakeholder communication, incident coordination, RCA, and SLA management skills. - Ideal candidate has deep background in production monitoring, incident response, incident command, and connected vehicle/automotive telematics platforms. ### Working Hours, Shifts & Location Details - Location: Costa Mesa, Orange County, California, United States. - Work Mode: Onsite – 5 days a week. - Environment: 24/7 Operations. ### Application Instructions - Please share your updated resume via email for consideration.