Assistant Manager – Training & Quality

Location

Pan India

Salary

INR 42,000 - 42,000 / month

Company

Akash pawar

Job description

Role & Company / Project Overview: Exciting opportunity to join a BPO operations team as Assistant Manager – Training & Quality to manage quality and training functions and make a tangible impact on customer experience. Key Responsibilities & Daily Duties: • Manage end-to-end training and quality functions for BPO operations. • Conduct initial training, refresher training sessions, and ongoing coaching for employees. • Monitor call quality and customer interactions across operations. • Identify performance gaps and implement structured improvement plans. • Conduct regular quality audits and provide constructive, actionable feedback. • Ensure strict adherence to SOPs, process guidelines, and company policies. Required Qualifications, Skills & Experience: • Experience: Minimum 2+ years of experience in the Quick Commerce industry. • Relevant background in BPO training, quality assurance, or operations. • Solid knowledge of quality metrics, training methodologies, and process improvement frameworks. • Strong verbal and written communication skills. • Proven leadership and team management capabilities. • Sound analytical skills, problem-solving ability, and high attention to detail. • Joining: Immediate joiners preferred. Compensation & Benefits: • Salary: Up to ₹42,000 CTC per month (depending on experience and skills). • Employment Type: Full-time. Working Hours, Shifts & Location Details: • Work Mode: Work From Home (Remote). • Location: India. Application Instructions: • Interested candidates must share their CV strictly via WhatsApp to the provided contact numbers.