Customer Service Representative - CRM

Location

Dokki, Giza Governorate, Egypt

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview Premium Card is hiring a Customer Service Representative - CRM to join the team in Dokki, Giza. The role focuses on delivering high-quality customer assistance, resolving card and financial service inquiries, and executing retention initiatives. • Key Responsibilities & Daily Duties - Conduct outbound calls to customers based on tickets received from inbound channels to resolve their issues effectively. - Verify and update customer data in the CRM system to ensure accuracy before proceeding with issue resolution. - Handle customer requests related to financial services, card usage, and account inquiries. - Confirm double transactions with customers. - Perform customer retention activities by contacting clients requesting to close their cards, explaining product benefits, and offering suitable alternatives to maintain their relationship with the company. - Create and escalate tickets related to the internal merchant relations team for resolution and ensure customers are informed once issues are resolved. • Required Qualifications, Skills & Experience - Education: Bachelor’s degree in Business Administration, Finance, or a related field. - Experience: 1 to 2 years of experience in a CRM or call center role within the financial services industry. - Knowledge of CRM systems and ticketing workflows required. - Strong interpersonal and problem resolution skills. • Working Hours, Shifts & Location Details - Location: Dokki, Giza, Egypt. - Fast-paced, high-performing team environment. • Compensation & Benefits - Premium Card employee status. - Profit sharing. - Social and medical insurance. - Life insurance. - Recognition and rewards program. - Learning and development opportunities. • Application Instructions - Send your CV via email and mention 'Customer Service Representative - CRM' when submitting your application.