Wi-Fi Operations Engineer - Columbus, OH

Location

Columbus, Ohio, United States

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview We are looking for a skilled Wi-Fi Operations Engineer to join our globally distributed team and help power our enterprise wireless estate on a 24x7 "follow-the-sun" support model. This role is ideal for candidates who thrive in a fast-paced NOC environment, enjoy troubleshooting complex RF challenges, and want to make a tangible impact on global user experience. • Key Responsibilities & Daily Duties - Proactive Monitoring: Monitor global Wi-Fi infrastructure (APs, controllers, RADIUS, DHCP, DNS) 24x7 to ensure high availability and optimal performance. - Incident Management: Triage, diagnose, and resolve wireless incidents and service requests within SLAs while maintaining ITIL-aligned processes. - Performance Optimization: Analyze trends, perform RF tuning (channel/power adjustments, band steering), and support firmware upgrades. - Global Collaboration: Participate in structured shift handovers and maintain crisp operational runbooks as part of our 24x7 coverage model. • Required Qualifications, Skills & Experience - 3+ years of experience supporting enterprise Wi-Fi in an operations or NOC environment. - Solid understanding of 802.11 standards (Wi-Fi 5/6/6E) and RF fundamentals. - Hands-on experience with at least one major wireless platform (Cisco, Aruba, Juniper Mist, Ruckus, etc.). - Working knowledge of TCP/IP, VLANs, 802.1X/RADIUS, WPA2/WPA3, and ITSM platforms (e.g., ServiceNow). - Vendor certifications (CWNA, CCNA/CCNP, ACMA/ACMP) or ITIL Foundation are a big plus. - Flexibility to work rotating shifts as part of our global model. • Working Hours, Shifts & Location Details - Working on a 24x7 "follow-the-sun" support model with rotating shifts. - Location: Columbus, OH (Hybrid/On-site expectations apply per company policy). • Application Instructions Send an updated resume to the designated recruiter email address.