Job Details
Location: Benton Harbor, Michigan, United States
Salary: Not specified
Company: ApnaWorker
We are seeking a highly articulate and proactive Salesforce Service Cloud AMS Tech Lead to oversee the production support, maintenance, and continuous optimization of the client’s customer service platform. In this role, you will be the operational backbone ensuring our Service Cloud ecosystem runs flawlessly while actively supporting our Customer 360 (C360) team. As the AMS Tech Lead, you will balance rigorous technical problem-solving (handling complex incidents, minor enhancements, and release management) with top-tier stakeholder communication, ensuring system updates never disrupt the unified customer view. Must-have skills include Salesforce Service Cloud developer experience, Customer 360 experience, Data Cloud, and active Salesforce Service Cloud Consultant certification. Duration: 6 to 8 months, W2/C2C contract role.