Microsoft Dynamics 365 CCaaS Consultant – Avaya Migration

Location

Across United States

Salary

Not specified

Company

Akash pawar

Job description

### Role & Company / Project Overview Pronix.ai is looking for an experienced Senior Microsoft Dynamics 365 Contact Center Consultant to lead enterprise contact center transformation and migration projects. ### Key Responsibilities & Daily Duties • Lead enterprise contact center transformation and migration projects end-to-end. • Conduct legacy assessment and design target solution architecture. • Manage Avaya-to-Dynamics 365 Contact Center telephony migration, testing, and production cutover. • Implement and configure enterprise voice routing, CRM integration, and telephony services. ### Required Qualifications, Skills & Experience • 8–12+ years of relevant experience. • Microsoft Dynamics 365 Contact Center & Omnichannel expertise. • Proven end-to-end Avaya Contact Center to Microsoft Dynamics 365 Contact Center migration experience (legacy assessment, solution architecture, telephony migration, testing, and production cutover). • Microsoft Copilot Studio & Azure AI / Azure OpenAI. • Power Automate, Dataverse & Azure Logic Apps. • Knowledge of IVR, ACD, SIP, PSTN & Telephony Integration. • Enterprise Voice Routing, CRM Integration & Cutover experience. ### Working Hours, Shifts & Location Details • Location: Remote – USA • Engagement: W2 Only ### Application Instructions Interested candidates are invited to share their updated resume via email.