Genesys Cloud & Agentic AI Consultant
- Location
- Pan India
- Salary
- Not specified
- Company
- Akash pawar
Job description
Role & Company / Project Overview Join the I&P Global Network – SONG practice as a Genesys Cloud & Agentic AI Consultant. Design and deliver next-generation contact center solutions that enhance customer service, sales, and engagement through Genesys Cloud, Conversational AI, and Agentic AI. Key Responsibilities & Daily Duties • Design, implement, and configure Genesys Cloud CX / Engage solutions. • Develop AI-powered virtual agents and customer self-service solutions. • Design and optimize IVR, omnichannel routing, and customer interaction workflows. • Implement Genesys Copilot solutions to improve agent productivity and employee experience. • Integrate Genesys with enterprise applications using APIs and SDKs. • Deliver multichannel solutions across voice, email, chat, social media, and messaging. • Drive contact center transformation through AI, GenAI, and customer experience innovation. Required Qualifications, Skills & Experience • Experience: 5–16 years of relevant Genesys / CCaaS experience. • Must-Have Skills: - Genesys Cloud CX and Genesys Cloud Agentic & Conversational AI - Contact Center Consulting and CCaaS Solution Design - Functional and Technical CCaaS Consulting - Contact Center Architecture, Team Leadership & Solution Design - Genesys Architect, IVR, Omnichannel Routing, and Self-Service Automation - Agentic Virtual Agent (AVA), Virtual Agent, and Genesys Copilot - NLU, Intents, Entities, AI Guides, and Workflow Configuration - Genesys APIs, SDKs, and Enterprise System Integrations • Good-to-Have Skills: - Genesys PureConnect and Genesys Engage - CCaaS and Customer Service Transformation - Generative AI, LLM Concepts, and Prompt Engineering - Responsible AI, AI Guardrails, and AI Governance Working Hours, Shifts & Location Details • Location: PAN India Compensation & Benefits • Not specified Application Instructions • Interested candidates are invited to submit their updated resume via email.