Production Support Analyst – Akamai (Toronto)
- Location
- Toronto, Ontario, Canada
- Salary
- Not specified
- Company
- Akash pawar
Job description
Role & Company / Project Overview: We are hiring an experienced Production Support Analyst with strong hands-on expertise in Akamai CDN, web application delivery, and web security to support enterprise web platforms and ensure high availability, performance, and security across production environments. The ideal candidate is a detail-oriented support professional who can independently troubleshoot complex production issues, maintain secure and reliable web delivery services, and work effectively with technical teams in a fast-paced enterprise environment. Key Responsibilities & Daily Duties: • Troubleshoot production issues across network, application, and system environments, performing root cause analysis and resolution. • Configure and maintain Akamai property configurations, CDN caching, routing, redirects, and web performance optimization. • Support Akamai NetStorage, Cloudlets, SiteShield, Kona Site Defender, WAF, and related security solutions. • Monitor production performance, investigate incidents, and ensure compliance with SLA requirements. • Manage DNS, domains, URL redirects, SSL certificates, and web delivery configurations. • Collaborate with DevOps, CloudOps, development, and infrastructure teams to resolve technical issues. • Follow ITIL processes for incident, problem, and change management. • Maintain technical documentation, incident reports, and knowledge articles. • Coordinate with vendors, support service requests, and participate in rotational on-call support. Required Qualifications, Skills & Experience: • Hands-on experience with Akamai CDN and property configuration • Akamai Cloudlets, NetStorage, caching, routing, and content delivery • Web Application Firewall (WAF) and web security configuration • DNS management and SSL certificate administration • NGINX and Apache reverse proxy technologies • AWS and Azure gateway fundamentals • Production support, incident management, and root cause analysis • Jira and Confluence • Strong troubleshooting, analytical, and problem-solving skills Nice to Have: • Experience with Akamai SiteShield, Kona Site Defender, Prolexic, Bot Manager, and Security Monitor • Experience with Heroku or other web hosting platforms • AngularJS and mobile application support (iOS and Android) • Knowledge of media streaming and media players • Previous experience as a Webmaster or Akamai Support Analyst Working Hours, Shifts & Location Details: • Location: Toronto, Ontario, Canada • Onsite/Rotational on-call support participation required Application Instructions: • Interested candidates are invited to share their updated resume or connect directly.