Application Support Manager

Location

Toronto, Ontario, Canada

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview 1Point System is hiring an Application Support Manager to oversee critical enterprise application ecosystems and support operations in Toronto, Ontario, Canada. • Key Responsibilities & Daily Duties - Manage end-to-end application support operations, incident response, and SLA compliance. - Direct support personnel in investigating, diagnosing, and resolving platform issues. - Coordinate root-cause analysis, system stability monitoring, and operational reporting. - Interface with stakeholders, engineering groups, and vendors to ensure maximum platform availability. • Required Qualifications, Skills & Experience - Proven experience managing technical application support teams in complex enterprise environments. - Strong background in ITIL processes including incident, problem, and change management. - Excellent communication, escalation management, and stakeholder engagement skills. • Working Hours, Shifts & Location Details - Location: Toronto, Ontario, Canada. - Full-time employment structure. • Application Instructions Interested candidates or referrals are invited to share their updated resumes directly for review.