Guest Relation Officer (Mandarin & English Speaker)

Location

Semarang, Central Java, Indonesia

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview PO Hotel Semarang is looking for a guest-oriented professional to join the team as a Guest Relation Officer (Mandarin & English Speaker) in Semarang, Central Java. • Key Responsibilities & Daily Duties - Welcome guests warmly and deliver excellent customer service throughout their stay. - Build and maintain positive, engaging relationships with guests, particularly Mandarin-speaking guests. - Handle guest requests, inquiries, and complaints professionally, tactfully, and efficiently. - Coordinate closely with relevant hotel departments to ensure all guest needs and expectations are met. - Assist in actively promoting hotel facilities, amenities, and guest services. - Support VIP guest services and assist with various hotel events and activities. • Required Qualifications, Skills & Experience - Education / Experience: Fresh graduates are welcome to apply. Previous internship or working experience in a four- or five-star hotel or an international hotel chain is an advantage. - Language Proficiency: Fluent in English and Mandarin Chinese, both spoken and written. - Interpersonal Skills: Excellent communication and interpersonal skills. - Professional Presentation: Friendly, professional, well-groomed, and guest-oriented personality. - Problem Solving: Strong problem-solving abilities with the capacity to handle guest inquiries and resolve complaints professionally. • Working Hours, Shifts & Location Details - Location: PO Hotel Semarang, Semarang, Central Java, Indonesia. - Working setup: Onsite hotel front office / guest relations. • Compensation & Benefits - Not specified. • Application Instructions - Send your CV via email with the applied position specified in the subject line.