Customer Experiences Coordinator

Location

Petaling Jaya, Selangor, Malaysia

Salary

MYR 2,700 - 3,000 / month

Company

Akash pawar

Job description

• Role & Company / Project Overview Topnotch is hiring a Customer Experiences Coordinator for our team in Petaling Jaya for the October Intake. This role focuses on providing front-line digital support to customers and partners, resolving issues, and supporting key service initiatives. • Key Responsibilities & Daily Duties - Provide comprehensive customer and partner support via digital platform channels. - Respond efficiently and promptly to incoming customer enquiries and resolve issues. - Gather structured customer feedback and share actionable insights with internal teams. - Support operational campaigns, workflows, and service improvement initiatives. - Handle basic administrative tasks and management for partner accounts. • Required Qualifications, Skills & Experience - Minimum Diploma in any relevant field. - 1 to 3 years of prior customer service experience. - Strong English communication skills (verbal and written). - Excellent interpersonal and active communication skills. - Proven ability to multitask and thrive in a fast-paced environment. - Chinese language skills are considered an added advantage. • Working Hours, Shifts & Location Details - Job Location: Petaling Jaya, Selangor, Malaysia. - Intake: October Intake. - Work schedule involves shift arrangements. • Compensation & Benefits - Basic Salary: RM 2,700 to RM 3,000 per month. - Fixed Shift Allowance: RM 500 / month. - Food Allowance: RM 230 / month (claim basis). - Transport / Parking Allowance: RM 250 / month (claim basis). - Medical Allowance: RM 50 / month (claim basis). • Application Instructions - Submit an updated CV to apply for the position.