Customer Service Escalation Support Specialist

Location

Kuala Lumpur, Kuala Lumpur, Malaysia

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: Cekap Link Tech Sdn Bhd is hiring a Customer Service Escalation Support Specialist to support its logistics operations in KL Sentral, Kuala Lumpur. Build your career in logistics support handling escalated issues and customer relations. Key Responsibilities & Daily Duties: • Handle customer enquiries and follow up on escalated logistics issues. • Coordinate with internal teams to resolve complex customer complaints. • Maintain accurate case records and provide timely updates to customers and stakeholders. Required Qualifications, Skills & Experience: • Strong Mandarin and English communication skills. • Relevant customer service or complaint handling experience preferred. • Good problem-solving skills, teamwork, and a customer-focused approach. Working Hours, Shifts & Location Details: • Location: KL Sentral, Kuala Lumpur, Malaysia. • Work arrangement: On-site. Application Instructions: • Interested candidates can send their updated CV via WhatsApp.