Quality Assurance (QA) Specialist

Location

Kuala Lumpur, Kuala Lumpur, Malaysia

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: Cekap Link Tech Sdn Bhd is hiring a Quality Assurance (QA) Specialist to support its customer service and logistics operations in KL Sentral, Kuala Lumpur. Build your career in quality management and logistics service excellence. Key Responsibilities & Daily Duties: • Monitor and evaluate customer service interactions, enquiry handling, and case resolution standards. • Coordinate with internal teams to identify service gaps, quality issues, and recurring customer complaints. • Maintain accurate case audit records, provide timely quality reports, and suggest operational improvements. Required Qualifications, Skills & Experience: • Strong Mandarin and English communication skills. • Relevant Quality Assurance (QA), customer service, or logistics experience preferred. • Strong problem-solving skills, teamwork, and high attention to detail. Working Hours, Shifts & Location Details: • Location: KL Sentral, Kuala Lumpur, Malaysia. • Work arrangement: On-site. Application Instructions: • Interested candidates can submit their updated CV via WhatsApp.