Customer Support Analyst – Digital Banking
- Location
- Petaling Jaya, Selangor, Malaysia
- Salary
- MYR 3,000 - 4,000 / month
- Company
- Akash pawar
Job description
• Role & Company / Project Overview Join a leading digital banking company in Malaysia as a Customer Support Analyst – Digital Banking. You will become part of a fast-paced, technology-driven customer experience team delivering top-tier support across modern digital banking platforms. • Key Responsibilities & Daily Duties - Provide comprehensive customer support and query resolution across digital banking channels. - Handle customer inquiries, troubleshooting, and digital servicing via live chat and digital support channels. - Maintain high customer satisfaction standards while navigating fast-paced banking systems and workflows. - Adhere to service-level agreements (SLAs), compliance guidelines, and banking standards. • Required Qualifications, Skills & Experience - Minimum of 1 to 2 years of customer service experience in any industry. - Strong spoken and written English communication skills. - Experience in live chat or digital customer servicing is an added advantage. - Intake: November 2026. • Working Hours, Shifts & Location Details - Willingness to work rotating 24/7 shifts, including weekends and public holidays. - Location: Petaling Jaya, Selangor, Malaysia (conveniently located near public transport). • Compensation & Benefits - Monthly Salary: RM 3,000 to RM 4,000. - RM 425 shift allowance. - Yearly bonus. - Medical card. - Overtime pay. • Application Instructions - Interested candidates should apply online or submit their CV via the designated application channels.