Customer Service Representative

Location

Pasay City, Metro Manila, Philippines

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: Ascent Solutions Philippines Inc. is seeking a motivated, customer-focused, and passionate Customer Service Representative to join their growing team in Pasay City. The role is designed for individuals who are enthusiastic about assisting customers, resolving concerns, and delivering top-tier customer support experiences. Key Responsibilities & Daily Duties: • Handle customer inquiries via phone, email, or chat in a professional, courteous, and prompt manner. • Provide accurate and comprehensive information about company products, services, and operational policies. • Address and resolve customer complaints, concerns, and issues efficiently. • Maintain precise customer records and update account information in the database. • Meet and exceed established daily and weekly performance metrics, KPIs, and quality standards. • Work collaboratively with team members to deliver exceptional service and support. Required Qualifications, Skills & Experience: • Must be a college graduate. • Excellent verbal and written communication skills in English/local language. • Customer-oriented mindset paired with a positive attitude. • Strong problem-solving, analytical, and multitasking skills. • Proficient in basic computer applications, navigation, and typing. • Previous customer service experience is considered an advantage, though motivated applicants with strong skills are welcome. • Willingness to learn and actively participate in team objectives. Working Hours, Shifts & Location Details: • On-site work requirement located in Pasay City, Metro Manila, Philippines. • Must be amenable to work shifting schedules, which include night shifts, weekends, and holidays. Application Instructions: Interested candidates should submit their updated resume via the designated recruitment contact details.