Quality Analyst - Spanish US Travel Process

Location

Noida, Uttar Pradesh, India

Salary

INR 45,000 - 45,000 / month

Company

Akash pawar

Job description

Role & Company / Project Overview: Exciting career opportunity for Spanish-speaking quality professionals looking to join a dynamic team as a Quality Analyst (QA) dedicated to the US Travel Process in Noida. Key Responsibilities & Daily Duties: • Conduct quality audits and evaluations of customer interaction transactions handled in Spanish for the US travel process. • Monitor adherence to standard quality parameters, operating procedures, and process guidelines. • Provide constructive feedback, coaching, and calibration insights to travel agents to improve communication quality and compliance standards. • Identify process improvement opportunities and track quality metrics across the process lifecycle. Required Qualifications, Skills & Experience: • Proven experience working in quality assurance / transaction monitoring within a US Travel process. • Strong Spanish communication skills (verbal and written). • Good knowledge of standard quality parameters, scoring rubrics, and travel process guidelines. Working Hours, Shifts & Location Details: • Location: Sector 142, Noida, Uttar Pradesh (Onsite). • Working Days: 5 days a week. • Cab facility available for commuting employees. • Interview Process: Round 1 is Telephonic; Round 2 is Face-to-Face. Compensation & Benefits: • Salary: Up to ₹45,000 per month (based on interview performance and relevant experience). • Cab facility provided. Application Instructions: Interested candidates can reach out directly via DM / contact number for more details and immediate evaluation.